Returns & Exchanges
At Salalah, we strive to provide the freshest gourmet food products; however, if your order arrives damaged or incorrect, we offer a hassle-free return process within 24 hours of delivery. Due to the perishable nature of our products, we ensure every claim is handled with the highest priority to maintain our quality standards.
Report the Issue
Contact our customer support team within 24 hours of receiving your order by providing your order number and clear photos of the items.
Verification Process
Our quality assurance team will review your claim and the provided images to confirm if the product meets our criteria for a return or exchange.
Pack the Items
If approved, please keep the product in its original packaging and store it according to the label instructions until our courier arrives for collection.
Resolution
Once the item is retrieved, we will immediately process a full refund to your original payment method or dispatch a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing